We all hate to miss our go-to favourite yoga sesh. The only way to guarantee your spot in class ahead of time is to register online. You can register online one week before the day of the class until 30 minutes before the class begins. Use your SÅANA login & password to register on the Mindbody App or on our website.
As long as you arrive at least 10 minutes before class begins, you are 100% guaranteed a spot if you have registered online. After the 10 minute mark, we may open your spot away to a student on standby. Even with an online registration, you must still check in with us at the desk before you go to the change room. We promise not to start class without you!
So, you’ve registered online for a class but then life happened and now you can’t make it. In order to avoid pesky No Show charges, here’s what to do:
- Go to the SÅANA App
- Log into your account
- Click ‘Bookings’
- On the right, click ‘Cancel’.. that’s it!
You can cancel your reservation with no penalty up to two hours before class starts, though we ask that you cancel as soon as you can, so your spot can be given to someone else.
If you cancel less than two hours before class, it is considered a Late Cancel, and your account will be charged for the class + $10 fee (or $15 if it’s less than 30 minutes before class). If you do not cancel at all, it is considered a No Show and your account will be charged for the class + $15 fee.
Of course, we know that things are not always in your control, as we will always err on the side of generous, so if something comes up and you are unable to cancel, please let us know by emailing us!
King West: email@example.com
North York: firstname.lastname@example.org
*We do not take cancellations via email or over the phone.
If online registration is full for a class, you can put yourself on the waitlist in hopes of getting on your mat.
If someone cancels their reservation, the first person on the waitlist will get bumped into class, and the second person on the waitlist moves into the new spot.
You will be notified via email if you get bumped from the waitlist to the class, so keep an eye on your inbox.
Emails are sent up to 30 minutes before class starts, so keep checking!